Technician A says that lubrication guides provide information on the specified oil and lubricants needed along with the capacities and the location of lubrication points. Technician B says that factory service manuals or electronic service information include information that is very generic in nature not very detailed. Which technician is correct?
A) Technician A B) Technician B C) Both A and B D) Neither A nor B
Question 2
Hotline services are ________.
A) Accessed by the Internet B) Free
C) Available on CD or DVD format D) Available for a service fee
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