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Author Question: Please describe the Ben Franklin Decision Model as outlined in the textbook. What will be an ... (Read 106 times)

OSWALD

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on: Jun 23, 2018
Please describe the Ben Franklin Decision Model as outlined in the textbook.
 
  What will be an ideal response?

Question 2

Which of the following is NOT a principle in providing quality customer service?
 
  A) Sell the benefits, not the price B) Give as little as possible
  C) Provide value-added D) Follow up after the sale


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Viet Thy

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Jot down the pro & cons on opposite sides you can just count each side to determine the winning side, however the real purpose of the list is allow the decision maker to examine all points of view and make a decision on facts and not emotion.

Answer to Question 2

B


OSWALD

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

momolu

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Reply 3 on: Yesterday
Excellent

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