Some organizational issues are hard to measure strictly in ...

[dejastew]

Some organizational issues are hard to measure strictly in dollars or cents. In those types of situations the best tool to evaluate the decision would be ________.
 
  A) ROI B) Risk versus reward
  C) Franklin decision model D) All of the above

Question 2

If a company did not actively seek out the information to obtain how the customer perceives her/his service is satisfactory or not, the company's managers would be managing using the _____________ method.
 
  A) Just knows B) Best guess C) CSI D) All of the above

[gasdhashg]

Answer to Question 1

B

Answer to Question 2

B