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Author Question: Effective persuasive claim messages A) vent the writer's anger and frustration. B) present a logical ... (Read 111 times)

dbose

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  • Posts: 597
on: Jun 23, 2018
Effective persuasive claim messages
 A) vent the writer's anger and frustration.
 B) present a logical case with clear facts.
 C) help the reader by showing who is to blame for the problem.
 D) display strong emotion.

Question 2

Persuasive claim or complaint messages are often written when
 A) products are damaged.
 B) wrong shipments are delivered.
 C) mistakes in billing occur.
 D) All answer choices are correct.


lauravaras

  • Sr. Member
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  • Posts: 347
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


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