To get the best results, write your claim promptly because ...

[folubunmi]

To get the best results, write your claim promptly because delaying a claim makes it seem less important.
  Indicate whether the statement is true or false

Question 2

When sending a claim letter by mail, include all original documents such as invoices, sales slips, catalog descriptions, and repair records.
  Indicate whether the statement is true or false

[wuly]

Answer to Question 1

True

Answer to Question 2

False

[folubunmi]

Thanks for the timely response, appreciate it

[upturnedfurball]

Wow, this really help