Active-voice verbs ______. A) should be avoided in business ...

[gbarreiro]

Active-voice verbs ______.
 A) should be avoided in business writing
 B) direct the action of the verb toward the subject
 C) require at least one helping verb
 D) direct the action of the subject toward the object of a verb

Question 2

What are the two main objectives of a bad-news message, and how can you achieve them?

[heinisk01]

Answer to Question 1

D

Answer to Question 2

The two objectives are to convey the bad news and to maintain the reader's goodwill. The writer can achieve these objectives by communicating the message politely, clearly, and firmly. The writer must show the reader that the request was carefully considered and is being denied based on principles of fairness and sound business practice.