This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is an appropriate response to a request for information? A) Because your ... (Read 43 times)

jayhills49

  • Hero Member
  • *****
  • Posts: 559
on: Jun 23, 2018
Which of the following is an appropriate response to a request for information?
 A) Because your satisfaction is important to us, we will send you the information you expect.
  B) Our service technician carefully examined the list of questions you submitted.
  C) Reading the owner's manual or checking our easy-to-use website will provide the answers you seek.
  D) We are pleased to provide the information you requested.
  E) We have decided to provide the information you seek, due to your long association with our organization.

Question 2

A response to a neutral message should be organized in this order:
 A) (1 ) apology, (2 ) good news, (3 ) explanation, (4 ) courteous closing.
  B) (1 ) explanation, (2 ) questions answered, (3 ) good news, (4 ) courteous closing.
  C) (1 ) explanation, (2 ) good news, (3 ) clichd closing.
  D) (1 ) good news, (2 ) questions answered, (3 ) subtle company promotion, if appropriate, (4 ) courteous closing.
  E) (1 ) good news, (2 ) questions answered, (3 ) explanation, (4 ) good news reiterated in the closing.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bd5255

  • Sr. Member
  • ****
  • Posts: 386
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

D


jayhills49

  • Member
  • Posts: 559
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

irishcancer18

  • Member
  • Posts: 310
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Nitroglycerin is used to alleviate various heart-related conditions, and it is also the chief component of dynamite (but mixed in a solid clay base to stabilize it).

Did you know?

Vaccines cause herd immunity. If the majority of people in a community have been vaccinated against a disease, an unvaccinated person is less likely to get the disease since others are less likely to become sick from it and spread the disease.

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Stress Response Stress Response
Kaplan’s Three-Stage Model of Sexual Response Kaplan’s Three-Stage Model of Sexual Response
The U.S. DOT hazardous materials placards as found in the 2012 Emergency Response Guidebook. ... The U.S. DOT hazardous materials placards as found in the 2012 Emergency Response Guidebook. ...
The WISER entry for hydrogen cyanide (bottom). Useful information includes detailed health ... The WISER entry for hydrogen cyanide (bottom). Useful information includes detailed health ...
A summary of the major processes in information restructuring of DNA A summary of the major processes in information restructuring of DNA
Respiratory response to increased activity levels Respiratory response to increased activity levels
Video: Mendel's Principles of Inheritance (Father of Genetics)

For a complete list of videos, visit our video library