An effective response to a customer inquiry includes ...

[ahriuashd]

An effective response to a customer inquiry includes personalized, thorough information.
  Indicate whether the statement is true or false

Question 2

When initiating an IM, follow the grammar, punctuation, and capitalization standards within the organization.
  Indicate whether the statement is true or false

[ju]

Answer to Question 1

True

Answer to Question 2

True

[ahriuashd]

Thanks for the timely response, appreciate it

[miss.ashley]

TYSM