Answer to Question 1
a. Maintain formality. Unlike American and Canadian cultures, most cultures value and respect formality in business arrangements and negotiations. People of such cultures expect others to use courtesy titles and surnames. Your verbal and nonverbal communication must convey an attitude of correctness and etiquette.
b. Show respect. Do not judge the customs and beliefs of people from other cultures. These customs and beliefs are probably based on experience and sound reasoning. Instead, demonstrate a sincere understanding of what the other person is feeling by listening and observing carefully.
c. Communicate clearly. Jargon, slang, and humor should definitely be avoided. Support your ideas by using concrete facts and specific illustrations. Provide encouraging feedback to ensure that people understand what you are saying. You can achieve this by frequently summarizing your points and paraphrasing what others tell you. Also, using a variety of media helps illustrate your points.
d. Value diversity. Recognize that diversity can produce a rich environment of ideas and strengthen the organization. Sharing ideas helps people bond together and understand each other.
Answer to Question 2
True
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