Showing customers how your product or service solves a problem, achieves a personal or work objective, or makes life easier is accomplished by ________.
A) adapting the message to the audience.
B) organizing your message.
C) collecting information for your message.
D) analyzing the purpose of the message.
Question 2
Candace is writing a proposal for her board of directors to request that her company implement a wellness program. The first thing she should do is to ________.
A) decide on the purpose of her proposal.
B) prepare an outline.
C) compose a rough draft of the proposal.
D) gather information to include in the proposal.
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