« previous next »

Author Question: Which of the following statements is an example of resale in the closing paragraph of a bad-news ... (Read 127 times)

cagreen833

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
Which of the following statements is an example of resale in the closing paragraph of a bad-news message?
 A) The product you ordered is no longer in stock.
  B) You chose our best-selling model.
  C) We are happy to send you an alternative product.
  D) Because we are out of the product you ordered, we are referring you to our competitor.

Question 2

The key to ethical communication lies in ________.
 A) the tone of the message
  B) the organization of the message
  C) the predisposition of the receiver
  D) the motives of the sender


tkempin

  • Sr. Member
  • ****
  • Posts: 332
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Before a vaccine is licensed in the USA, the Food and Drug Administration (FDA) reviews it for safety and effectiveness. The CDC then reviews all studies again, as well as the American Academy of Pediatrics and the American Academy of Family Physicians. Every lot of vaccine is tested before administration to the public, and the FDA regularly inspects vaccine manufacturers' facilities.

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

Did you know?

The most dangerous mercury compound, dimethyl mercury, is so toxic that even a few microliters spilled on the skin can cause death. Mercury has been shown to accumulate in higher amounts in the following types of fish than other types: swordfish, shark, mackerel, tilefish, crab, and tuna.

Which of the following statements is true of linkage? Which of the following statements is true of linkage?
Trump coverage in major news networks Trump coverage in major news networks
Mechanisms of stomatal opening and closing Mechanisms of stomatal opening and closing
Examples of Mission Statements Examples of Mission Statements
How to convert verbal statements into algebraic equations (Part 3) How to convert verbal statements into algebraic equations (Part 3)
E9-23 Prepare income statements Explain the difference in operating income E9-23 Prepare income statements Explain the difference in operating income
Video: Proteins

For a complete list of videos, visit our video library