Select the best buffer to open a letter that refuses a request ...

[james0929]

Select the best buffer to open a letter that refuses a request from a local nonprofit organization for a charitable donation.
 A) This is to inform you that your kind letter of May 14 has been directed to me for reply.
  B) We have received your letter requesting a donation to your annual fund-raiser.
  C) The services you provide for homeless families in our community are necessary and important.
  D) Although we admire what your organization does for our community, unfortunately, we are unable to donate to your fund-raiser at this time.

Question 2

Which of the following is the best example of an effective buffer in a bad-news letter telling a job applicant that she didn't get the position for which she interviewed?
 A) Thank you for your application of March 13, wherein you applied for the medical clerk position.
  B) We are very sorry to have to tell you that the medical clerk position has been filled.
  C) We enjoyed meeting you last week to discuss your qualifications for the medical clerk position.
  D) We are absolutely thrilled to have an applicant with your exceptional qualifications.

[Expo]

Answer to Question 1

C

Answer to Question 2

C

[james0929]

TYSM

[yeungji]

Excellent