Author Question: You are responsible for writing an instruction e-mail message that will outline the new procedures ... (Read 191 times)

mckennatimberlake · **on:** Jun 23, 2018

You are responsible for writing an instruction e-mail message that will outline the new procedures to log on to the company network. Develop a numbered list containing at least five steps. Your list should be written clearly using parallel structure.

Question 2

Although e-mail is effective for both internal and external communication, many important messages still call for letters. Identify the four situations calling for business letters and describe a work-related example of each of these situations.

Heffejeff · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Each step should begin with an action verb in the imperative mood.

Instructions for Logging on to the Company Network
1 ) Go to https://www.companynetwork.com.
2 ) Click on the Log In button.
3 ) Type in your user name (your employee ID number).
4 ) Type in your password (your six-digit birth date).
5 ) Click on the Enter button.

Answer to Question 2

Business letters are necessary when

a permanent record is needed. For example, when a company enters into an agreement with another company, business letters introduce the agreement and record decisions and points of understanding.

information is confidential. For example, when you must send a letter of recommendation that may contain confidential information, a business letter is preferred over other channels.

formality is required. For example, when you have to deliver bad news to a client, business letters carry the nonverbal message that the writer considered the message to be significant.

a persuasive, well-considered message is needed. For example, direct mail letters remain a powerful tool to promote services and products to customers and potential customers.