Planning for ________ is important in helping you determine ...

[dmcintosh]

Planning for ________ is important in helping you determine whether your message has been successful. You can do this by asking questions such as Are you comfortable with these suggestions? or What do you think?
 Fill in the blank(s) with correct word

Question 2

Even if you express sympathy immediately after learning of a death or accident via e-mail, you should still follow that message up with a ________ note.
 Fill in the blank(s) with correct word

[pocatato]

Answer to Question 1

feedback

Answer to Question 2

handwritten

[dmcintosh]

Thank you

[pocatato]

No problemo