Avoid using words such as regret, inconvenience, and ...

[ENagel]

Avoid using words such as regret, inconvenience, and misunderstanding in adjustment messages.
  Indicate whether the statement is true or false

Question 2

We apologize for any inconvenience this may have caused is a professional, sincere way to apologize in an adjustment message.
  Indicate whether the statement is true or false

[Yixagurpuldink]

Answer to Question 1

True

Answer to Question 2

False

[ENagel]

Thanks for the timely response, appreciate it

[momolu]

YES! Correct, THANKS for helping me on my review