Author Question: Which of the following statements about time orientation across cultures is most accurate? A) North ... (Read 172 times)

B · **on:** Jun 23, 2018

Which of the following statements about time orientation across cultures is most accurate?
A) North Americans generally correlate time with productivity, efficiency, and money.
B) South Americans generally see keeping people waiting as rude and unprofessional.
C) Asians generally are punctual and rush decisions to be more productive.
D) Most cultures generally perceive time as limited in the workplace and therefore are punctual.

Question 2

Describe the format for writing a message to deny a claim.

joneynes · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

A

Answer to Question 2

The inductive approach is helpful in communicating disappointing news to customers. Presenting the explanation for the refusal first leads customers through the reasoning behind the decision and helps them understand the claim is unjustified by the time the refusal is presented. Tone is especially important when denying claims. Present the reasons objectively and positively without casting blame or judgment on the customer for the problem. Avoid lecturing a customer on the actions he or she should have taken to have avoided the problem. Finally, close the message with resale or sales promotional material that indicates you expect future business. Although disappointed with your decision, customers continue doing business with companies who make fair, objective decisions and communicate the reasons for those decisions in a positive, respectful manner.