Answer to Question 1
True
Answer to Question 2
If a message is straightforward and informative, chances are a technological option might be appropriate. Although the use of instantaneous and efficient communication methods is quite compelling, keep in mind that written communication, printed or online, cannot replace the personal interaction so essential in today's team-based work environments. Employees that are floors apart or in different offices or time zones benefit from email and Web communications, but two people sitting side by side or on the same floor should not have to communicate solely by electronic means.
A second question when selecting among communication options is whether a permanent record of the message is needed or if a more temporary form such as a phone call or instant message would suffice.
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