Author Question: SCENARIO-BASED QUESTIONS Team Formation and Operation Juanita has just been asked to head a ... (Read 59 times)

cdr_15 · **on:** Jun 23, 2018

SCENARIO-BASED QUESTIONS Team Formation and Operation Juanita has just been asked to head a cross-functional team at work, assuming a directive role. Members of her team exhibit various behaviors: Tom speaks long and often, Robert tries to keep tensions low, Jim is never prepared, Monica constantly complains, and Kumar tries to make sure everyone is heard. As they meet the first couple of times, Tom and Monica push to develop strategies to achieve their goals. Discuss the various negative and positive roles found in the group. In what ways can the negative roles be diminished? At what stage of team development are Tom and Monica operating, and what stages should the team go through before strategies are developed

Question 2

SCENARIO-BASED QUESTIONS Negative Metacommunications In the past few months, Rhamel has frequently called in sick to work. He has received medical treatment for a respiratory infection, but the infection continues to recur. He has missed several important deadlines, and his sick leaves are dwindling quickly. Rhamel's supervisor has been patient and supportive through this illness, but other employees have recently been asked to handle Rhamel's work in addition to their own workload. His coworkers have started feeling resentful, and this is evident in their nonverbal communication with Rhamel when he is at work. Give three examples of negative metacommunication and two examples of kinesic messages that coworkers may communicate to Rhamel to express their frustration and resentment.

angrybirds13579 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

The following roles are represented in the team:

a. Positive group roles:

i. Juanita-leader

ii. Robert-harmonizer

iii. Kumar-facilitator

b. Negative group roles:

i. Tom-dominator

ii. Jim-airhead

iii. Monica-detractor

Negative roles are extinguished as a group communicates openly about its goals, strategies, and expectations.

Tom and Monica seem to be at the norming stage as they are involved in developing strategies and activities that promote goal achievement. The team could benefit by first spending time forming (becoming acquainted with each other and the assigned task) and storming (dealing with conflicting personalities and ideas). The team could then more effectively develop strategies to accomplish its tasks and more likely reach its optimal performance level.

Answer to Question 2

Metacommunication can include comments such as Maybe you should go to another doctor who might solve this problem, You need to take better care of yourself so that you are more resistant to sickness, and Maybe you could do some of your work at home when you cannot come to the office. These kinds of statements imply criticism of Rhamel's choice of his doctor, overall level of fitness, and other important choices he has made about his work and job.