SCENARIO-BASED QUESTIONS Barriers In Effective Communication ...

[cnetterville]

SCENARIO-BASED QUESTIONS Barriers In Effective Communication  Jared is a Quants trainer working at Theta Institute. Juan, a first generation Latin American, is a Quants student at Theta Institute. Juan's classes are scheduled at 16:00-17:30 every weekday. Theater classes are also scheduled at the same time every day in the adjacent room. Juan's grades have not shown any signs of improvement in the last one year, and Jared is worried that at this rate Juan might not clear his final examinations. Jared decides to investigate why Juan is unable to process information and decides to investigate the barriers for effective communication. What did Jared conclude?

Question 2

SCENARIO-BASED QUESTIONS Upward Communication  Orton is a manager at Hardwire Technological Solutions (HTS), a multinational information technology company. Alan and Stephanie work in his team as junior analysts. Stephanie was one of the best performers at HTS. However, her performance in the last three months has been faltering and is showing no signs of improvement. This concerned Orton, who requested for a one-on-one meeting with Alan and Stephanie, individually. Why did Orton request for a one-on-one meeting with Alan and Stephanie? How did Orton think this will help Stephanie?

[zogaridan]

Answer to Question 1

It is possible that a difference in education level, culture, and other characteristics of Jared and Juan, a first generation Latin American, is affecting Juan and creating a barrier for effective communication. Noise from the theater class in the adjacent room or interruptions could be affecting Juan's ability to concentrate. Physical interferences in the channel, including a noisy environment, interruptions, and uncomfortable surroundings, can also create a barrier for effective communication. It is possible that Juan is preoccupied with other problems and is not concentrating in class. Mental distractions, such as the preoccupation and developing a response, rather than listening, create barriers to understanding.

Answer to Question 2

Orton requested for a personal meeting with Stephanie to discuss her problems, her work and methods of doing it, and her perception of the organization. This type of communication is called upward communication, where the management requests for feedback from lower organizational levels. However, this type of communication can be misleading because Stephanie might be unwilling to discuss her problems with a superior officer like Orton. Stephanie's message might contradict her true feelings and perceptions. Orton, therefore, might have requested for a meeting with Alan to discuss her problems and give feedback. Upward communication paves the way for effective downward communication, in which the communication flows from Orton to the employees. After receiving feedback from Alan and Stephanie, Orton might find himself in a better position to help Stephanie to perform her tasks effectively.

[cnetterville]

Thank you

[zogaridan]

No problemo