You have just received your cell phone bill, and realized that ...

[DyllonKazuo]

You have just received your cell phone bill, and realized that you have been charged this month and for several previous months for a calling feature you did not authorize. You called the cell phone provider but were told that only the charge for this month can be credited. You are planning to write a letter to get your bill adjusted. What tone should your letter have? Why?

Question 2

A virtual team is made up of people who are separated physically and whose members interact electronically in cyberspace.
  Indicate whether the statement is true or false

[bubulittle310@msn.cn]

Answer to Question 1

Since your assumption is that the cell phone company wants to be fair to customers, your tone should be positive and factual. Using a forceful, accusatory tone will only worsen the situation and cause a defensive response to your request.

Answer to Question 2

T