Which of the following sentences avoids the use of an outdated expression or clich?
a. Enclosed please find a copy of my progress report.
b. Per your request, enclosed is my progress report.
c. Please be informed that you should review the enclosed report at your earliest convenience.
d. All include an outdated expression or clich.
Question 2
Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication?
a. upward
b. downward
c. horizontal
d. grapevine
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