In written communication, avoid using all capital letters except ...

[jake]

In written communication, avoid using all capital letters except for emphasis of a single word or short phrase.
 
  Indicate whether the statement is true or false

Question 2

In writing follow-up letters, do not express disappointment at not receiving the job.
 
  Indicate whether the statement is true or false

[Carliemb17]

Answer to Question 1

True

Answer to Question 2

False

[jake]

Thanks for the timely response, appreciate it

[cdmart10]

Excellent