In writing thank you letters; the tone should be formal yet ...

[james0929]

In writing thank you letters; the tone should be formal yet friendly.
 
  Indicate whether the statement is true or false

Question 2

Because there are no facial expressions or gestures to accompany a written message, it is easier to interpret them accurately.
 
  Indicate whether the statement is true or false

[jackie]

Answer to Question 1

True

Answer to Question 2

False