When Katrina got an email from her boss asking Can you come see me right away? she interpreted it to mean that she was in trouble. But when she got to her boss's office, she discovered out that her boss had just wanted to introduce her to a special visitor to the office. This is an example of
A) A quid pro quo
B) The use of the wrong sensory channel
C) Cognitive structuring
D) Bypassing
Question 2
Systematic desensitization involves:
A) Learning to relax using deep muscle relaxation and breathing.
B) Identifying irrational self-talk that produces speaker anxiety.
C) Developing alternative coping statements.
D) Identifying reasonable speaking goals.