Author Question: A systems/contingency manager might say the following: Regardless of what other managers may say, ... (Read 37 times)

cookcarl · **on:** Jun 23, 2018

A systems/contingency manager might say the following: Regardless of what other managers may say, there is no single best way to manage - any model could be successful.

Indicate whether the statement is true or false

Question 2

The text identifies several guidelines for improving listening skills. Name three of these, and then name one of the payoffs of effective listening.

What will be an ideal response?

sokh · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

True

Answer to Question 2

Improving listening skills relies on key points and simple guidelines: Identify the speaker's main points with a key word or phrase; Take brief notes while you listen; Constantly summarize and rehearse key points in your mind; Listen for facts as well as the feelings behind the facts; Relate information to current policies and procedures; Avoid prejudice. Some of the payoffs are: 1 ) Effective listeners can discover the values, needs, expectations, and goals of their colleagues; 2 ) Better manager-employee relations develop; 3 ) Better decisions are made in emergency situations; 4 ) Learning is based on the experiences of others.