Author Question: Compare formal and informal routes of communication in organizations. How are they different? Why do ... (Read 93 times)

ashley · **on:** Jun 23, 2018

Compare formal and informal routes of communication in organizations. How are they different? Why do informal networks exist? Formal communication flows in three directions. What are those directions?

What will be an ideal response?

Question 2

Consider the transaction communication model and describe at least two places in the model where your personal communication problems usually occur.

What will be an ideal response?

pami445 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Informal communication networks (also known as the grapevine) exists because of the limitations of formal networks, and the type of information in the grapevine indicates the health of the organization. The grapevine information is 75 to 95 accurate, and should be distinguished from rumors. Grapevine information travels fast, and the use of the grapevine can lead to more job satisfaction and effective managers use the grapevine to learn about employee concerns and problems. Formal communication flows in three directions: Downward, from managers to subordinates; Upward from subordinates to managers, and Horizontal between colleagues of the same rank.

Answer to Question 2

While answers may vary, they may consider the influences of frame of reference, including cultural differences; stimulus and motivation; problems with one or more of the communication codes of language, paralanguage, and nonverbal cues; problems with channels related to channel richness, problems with receiving or giving feedback; problems with the physical or social environment, or the influences of external or internal noise.