This topic contains a solution. Click here to go to the answer

Author Question: Through the phenomenon known as _____, customers who do not receive a satisfactory remedy often will ... (Read 157 times)

scienceeasy

  • Hero Member
  • *****
  • Posts: 565
Through the phenomenon known as _____, customers who do not receive a satisfactory remedy often will communicate their dissatisfaction to others using the Internet.
 
  Fill in the blank(s) with correct word

Question 2

A(n) _____ function on a website assures customers that the products they have ordered have been purchased. It lists the tracking number, which enables the customers to follow their shipment as it makes its way to their office.
 
  Fill in the blank(s) with correct word



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kxciann

  • Sr. Member
  • ****
  • Posts: 356
Answer to Question 1

e-whining
When customers who do not receive a satisfactory remedy communicate their dissatisfaction
to others using the Internet the phenomenon is called e-whining. Companies should aim to
provide the best customer service available to avoid this kind of publicity.

Answer to Question 2

order confirmation
An order confirmation function assures customers that the products they have ordered have
been purchased. The confirmation also lists the tracking number, which enables the
customers to follow their shipment as it makes its way to their office.





 

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Did you know?

As of mid-2016, 18.2 million people were receiving advanced retroviral therapy (ART) worldwide. This represents between 43–50% of the 34–39.8 million people living with HIV.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

For a complete list of videos, visit our video library