Which of the following is a disadvantage of form letters? A. ...

[burton19126]

Which of the following is a disadvantage of form letters?
 
  A. They have poorer content quality.
  B. They increase a company's cost and time required to write letters.
  C. They fail to add a personal touch to the message in them.
  D. They have more errors.

Question 2

Form letters should be primarily used when:
 
  A. the same message has to be sent to many addressees.
  B. individually customized communications are required.
  C. multiple letters with different messages are to be sent to the same addressee.
  D. highly personalized messages are to be conveyed to a reader.

[bulacsom]

Answer to Question 1

C
A disadvantage of using form letters is that they fail to add a personal touch to the message
in them. Some of the personal touch can be lost in mass producing letters.

Answer to Question 2

A
Form letters should be primarily used when the same message has to be sent to many
addressees. They are used to respond to identical situations.

[burton19126]

Excellent

[Sarahjh]

Thanks for the timely response, appreciate it