This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Bill is the customer relationship manager at a travel agency. One of his customers, Sarah, has won a ... (Read 90 times)

Diane

  • Hero Member
  • *****
  • Posts: 576
on: Jun 23, 2018
Bill is the customer relationship manager at a travel agency. One of his customers, Sarah, has won a free holiday through the company's lucky draw. Bill is required to give her the good news. Which of the following approaches should Bill use to deliver the good news?
 
  A. The direct approach
  B. The indirect approach
  C. The persuasive approach
  D. The hard-sell approach

Question 2

In refusing a request, you should, if possible, share with the reader some of the genuine reasons why his or her request is being rejected.
 
  Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

6ana001

  • Sr. Member
  • ****
  • Posts: 311
Reply #1 on: Jun 23, 2018
Answer to Question 1

A
Bill should use the direct approach to deliver the good news. If your reader will be pleased to
get your message, or at least have a neutral reaction, you can get right to the point: the good
news or the information. In the direct approach, you state the main point of the message in the
opening sentence.

Answer to Question 2

TRUE
In refusing a request, you should, if possible, share with the reader some of the genuine
reasons why his or her request is being rejected. In handling problem requests, the writer's
goal is to retain the reader's goodwill.


Diane

  • Member
  • Posts: 576
Reply 2 on: Jun 23, 2018
Excellent

Jsherida

  • Member
  • Posts: 314
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Only 12 hours after an egg cell is fertilized by a sperm cell, the egg cell starts to divide. As it continues to divide, it moves along the fallopian tube toward the uterus at about 1 inch per day.

Did you know?

In most climates, 8 to 10 glasses of water per day is recommended for adults. The best indicator for adequate fluid intake is frequent, clear urination.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates's recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Schematic relationship between a phylogenetic tree and taxonomy. Schematic relationship between a phylogenetic tree and taxonomy.
Relationship of the electrocardiogram to electrical conduction in the heart Relationship of the electrocardiogram to electrical conduction in the heart
Bill Viola, The Reflecting Pool. Bill Viola, The Reflecting Pool.
Relationship between blood and lymph capillaries. Relationship between blood and lymph capillaries.
Relationship between Trust and Investment Relationship between Trust and Investment
Bill Size in African Finches Bill Size in African Finches
Video: Exercise and cardiac output

For a complete list of videos, visit our video library