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Author Question: You should conclude a bad-news letter with a/an A) Formal apology. B) Authoritative statement. C) ... (Read 107 times)

BRWH

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on: Jun 23, 2018
You should conclude a bad-news letter with a/an
 
  A) Formal apology. B) Authoritative statement. C) Upbeat tone. D) More details.

Question 2

Sometimes, bad news should be prefaced with a buffer that cushions the blow. Which of the following is not a proper rule for creating an effective buffer?
 
  A) Compliment your reader. B) Avoid placing blame or offending the reader. C) Sway your reader to accept the bad news with facts. D) Use three to four sentences.


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zogaridan

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


BRWH

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Reply #2 on: Jun 23, 2018
Correct answers!


zogaridan

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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