Answer to Question 1
Answer: A
Explanation: A) Survey research uses a predetermined list of questions, also known as a survey instrument, to collect a structured set of information from a selected audience. Surveys allow you to compare the number of participants who respond in specific ways.
Answer to Question 2
Answer: E
Explanation: E) Conduct observational research to determine how difficult it will be for new managers to learn how to use a system. You could get a trial version of the software, input trial data, ask specific managers to do a task with the data, and observe them as they do this task, noting any problems that need to be addressed.