Focusing on a speaker in order to make sense of the information ...

[V@ndy87]

Focusing on a speaker in order to make sense of the information and provide feedback is part of what communication skill?
 
  A) Persuasion
  B) Listening
  C) Professionalism
  D) Clarity
  E) Ethics

Question 2

In the workplace, which communication skill is most often used?
 
  A) Listening
  B) Reading
  C) Writing
  D) Presenting
  E) Speaking

[xiaomengxian]

Answer to Question 1

Answer: B
Explanation: B) Active listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presents, and, when possible, provide feedback about the information to ensure you understand it correctly.

Answer to Question 2

Answer: A
Explanation: A) Research suggests that people in school and in the workplace spend much more of their communication time listening than they do speaking, reading, or writing.