Author Question: Based on a report issued by American Express and Millennial Branding, which of the following is ... (Read 73 times)

newbem · **on:** Jun 23, 2018

Based on a report issued by American Express and Millennial Branding, which of the following is often cited by managers as a negative trait attribute of young workers?

A) Strong interpersonal interactions
B) Soft skills regarding communication
C) Excessive self confidence
D) Willingness to work as a team
E) Ability to multitask

Question 2

What type of communication skills would be especially helpful for an employee who interacts with a customer on a regular basis?

A) Managing and organizing
B) Leadership and speaking
C) Cultural and writing
D) Reading and writing
E) Listening and speaking

frejo · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) A report produced collaboratively by American Express and Millennial Branding found that managers have an overall negative view of young workers, and point to their lack of soft skills regarding communication and interpersonal interactions, time management abilities and willingness to work as a team.

Answer to Question 2

Answer: E
Explanation: E) Writing is not the only communication skill that makes you a more valuable employee. As a customer service representative, you can retain customers and attract new ones by answering their questions efficiently and communicating solutions to their problems.