Answer to Question 1
Answer: C
Explanation: C) Managers often assign troubleshooting reports when they need to understand why something isn't working properly and how to fix it. A variation, the failure analysis report, studies events that happened in the past, with the hope of learning how to avoid similar failures in the future.
Answer to Question 2
Answer: D
Explanation: D) The purpose of analytical reports is to analyze, to understand, or to explainto think through a problem or an opportunity and explain how it affects an organization and how the organization should respond.