Answer to Question 1
Answer: B
Explanation: B) Personalize the message by using the recipient's name. Dear Applicant can make it sound as though you never bothered to read the application.
Answer to Question 2
Answer: D
Explanation: D) Application rejection messages are routine communications, but saying no is never easy, and recipients are emotionally invested in the decision. Moreover, companies must be aware of the possibility of employment discrimination lawsuits, which have been on the rise in recent years.