Author Question: When ending an indirect message, a statement such as I trust our decision is satisfactory does what ... (Read 34 times)

michelleunicorn · **on:** Jun 23, 2018

When ending an indirect message, a statement such as I trust our decision is satisfactory does what for the reader?

A) Avoids an uncertain conclusion
B) Helps to manage future correspondences
C) Expresses optimism
D) Opens the opportunity for further discussion
E) Shows the writer's sincerity

Question 2

When providing the bad news, which of the following would do least to minimize the potential negative feelings from the bad news?

A) Devote as little space to the actual bad news as possible.
B) Devote as little time to the explanation of the bad news as possible.
C) Use specific and concrete terms to ensure understanding of the bad news.
D) Subordinate the news within a complex or compound sentence.
E) Place the bad news in the middle of the paragraph.

kescobar@64 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: D
Explanation: D) Whatever type of conclusion you use, follow these guidelines: Avoid an uncertain conclusion, manage future correspondence, encourage additional communication only if you're willing to discuss your decision further, express optimism, if appropriate and be sincere. Avoid clichs that are insincere in view of the bad news. If you can't help, don't say, If we can be of any help, please contact us.

Answer to Question 2

Answer: C
Explanation: C) By giving your reasons effectively, you help maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. An effective way to do this is to start with positive or neutral points and move through progressively negative points. Provide enough detail for the audience to understand your reasons but be concise.