Author Question: Which of the following would be the most likely reason to include a detailed explanation of why the ... (Read 106 times)

ishan

  • Hero Member
  • *****
  • Posts: 546
Which of the following would be the most likely reason to include a detailed explanation of why the news is negative when writing a direct message for bad news?
 
  A) The reasons are confidential.
  B) The reasons are complicated.
  C) The reasons are not important to the reader.
  D) The reader is an important customer.
  E) There is no need to worry about the long-term relationship with the audience.

Question 2

When writing negative news, what should follow the direct opening?
 
  A) A sincere apology
  B) The negative news
  C) A neutral buffer
  D) An explanation of who you are
  E) An explanation of why the news is negative



nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: D
Explanation: D) The extent of your explanation depends on the nature of the news and your relationship with the reader. For example, if you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require.
However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: E
Explanation: E) In most cases, follow the direct opening with an explanation of why the news is negative. The extent of your explanation depends on the nature of the news and your relationship with the reader.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

Studies show that systolic blood pressure can be significantly lowered by taking statins. In fact, the higher the patient's baseline blood pressure, the greater the effect of statins on his or her blood pressure.

Did you know?

Only 12 hours after an egg cell is fertilized by a sperm cell, the egg cell starts to divide. As it continues to divide, it moves along the fallopian tube toward the uterus at about 1 inch per day.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

For a complete list of videos, visit our video library