Author Question: Which of the following would be the most likely reason to include a detailed explanation of why the ... (Read 103 times)

ishan

  • Hero Member
  • *****
  • Posts: 546
Which of the following would be the most likely reason to include a detailed explanation of why the news is negative when writing a direct message for bad news?
 
  A) The reasons are confidential.
  B) The reasons are complicated.
  C) The reasons are not important to the reader.
  D) The reader is an important customer.
  E) There is no need to worry about the long-term relationship with the audience.

Question 2

When writing negative news, what should follow the direct opening?
 
  A) A sincere apology
  B) The negative news
  C) A neutral buffer
  D) An explanation of who you are
  E) An explanation of why the news is negative



nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: D
Explanation: D) The extent of your explanation depends on the nature of the news and your relationship with the reader. For example, if you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require.
However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: E
Explanation: E) In most cases, follow the direct opening with an explanation of why the news is negative. The extent of your explanation depends on the nature of the news and your relationship with the reader.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Thyroid conditions may make getting pregnant impossible.

Did you know?

Stevens-Johnson syndrome and Toxic Epidermal Necrolysis syndrome are life-threatening reactions that can result in death. Complications include permanent blindness, dry-eye syndrome, lung damage, photophobia, asthma, chronic obstructive pulmonary disease, permanent loss of nail beds, scarring of mucous membranes, arthritis, and chronic fatigue syndrome. Many patients' pores scar shut, causing them to retain heat.

Did you know?

The most dangerous mercury compound, dimethyl mercury, is so toxic that even a few microliters spilled on the skin can cause death. Mercury has been shown to accumulate in higher amounts in the following types of fish than other types: swordfish, shark, mackerel, tilefish, crab, and tuna.

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

For a complete list of videos, visit our video library