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Author Question: Which of the following would be the most likely reason to include a detailed explanation of why the ... (Read 106 times)

ishan

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  • Posts: 546
on: Jun 23, 2018
Which of the following would be the most likely reason to include a detailed explanation of why the news is negative when writing a direct message for bad news?
 
  A) The reasons are confidential.
  B) The reasons are complicated.
  C) The reasons are not important to the reader.
  D) The reader is an important customer.
  E) There is no need to worry about the long-term relationship with the audience.

Question 2

When writing negative news, what should follow the direct opening?
 
  A) A sincere apology
  B) The negative news
  C) A neutral buffer
  D) An explanation of who you are
  E) An explanation of why the news is negative


nguyenhoanhat

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  • Posts: 332
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) The extent of your explanation depends on the nature of the news and your relationship with the reader. For example, if you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require.
However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: E
Explanation: E) In most cases, follow the direct opening with an explanation of why the news is negative. The extent of your explanation depends on the nature of the news and your relationship with the reader.


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