Author Question: Which of the following would be the most likely reason to include a detailed explanation of why the ... (Read 104 times)

ishan

  • Hero Member
  • *****
  • Posts: 546
Which of the following would be the most likely reason to include a detailed explanation of why the news is negative when writing a direct message for bad news?
 
  A) The reasons are confidential.
  B) The reasons are complicated.
  C) The reasons are not important to the reader.
  D) The reader is an important customer.
  E) There is no need to worry about the long-term relationship with the audience.

Question 2

When writing negative news, what should follow the direct opening?
 
  A) A sincere apology
  B) The negative news
  C) A neutral buffer
  D) An explanation of who you are
  E) An explanation of why the news is negative



nguyenhoanhat

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: D
Explanation: D) The extent of your explanation depends on the nature of the news and your relationship with the reader. For example, if you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require.
However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: E
Explanation: E) In most cases, follow the direct opening with an explanation of why the news is negative. The extent of your explanation depends on the nature of the news and your relationship with the reader.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Disorders that may affect pharmacodynamics include genetic mutations, malnutrition, thyrotoxicosis, myasthenia gravis, Parkinson's disease, and certain forms of insulin-resistant diabetes mellitus.

Did you know?

About 600,000 particles of skin are shed every hour by each human. If you live to age 70 years, you have shed 105 pounds of dead skin.

Did you know?

In the United States, an estimated 50 million unnecessary antibiotics are prescribed for viral respiratory infections.

Did you know?

Anesthesia awareness is a potentially disturbing adverse effect wherein patients who have been paralyzed with muscle relaxants may awaken. They may be aware of their surroundings but unable to communicate or move. Neurologic monitoring equipment that helps to more closely check the patient's anesthesia stages is now available to avoid the occurrence of anesthesia awareness.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

For a complete list of videos, visit our video library