After developing a clear purpose, what is the next step in ...

[tiara099]

After developing a clear purpose, what is the next step in preparing to write the negative message?
 
  A) Being upfront and honest with those you need to send the message to
  B) Sharing the unwelcome news
  C) Writing a message that is sensitive and honest
  D) Gathering information the audience needs to understand and accept the message
  E) Choosing the channel and the medium

Question 2

The opening of routine messages can be used to state the purpose and nature of information being provided.
 
  Indicate whether the statement is true or false.

[tmlewis4706]

Answer to Question 1

Answer: D
Explanation: D) To minimize the damage to business relationships and to encourage the acceptance of your message, plan carefully. With a clear purpose and your audience's needs in mind, gather the information your audience will need in order to understand and accept your message.

Answer to Question 2

Answer: TRUE
Explanation: Many messages involve sharing routine information, such as project updates and order status notifications. Use the opening of these routine messages to state the purpose and briefly mention the nature of the information you are providing. Provide the necessary details in the body and end your message with a courteous close.

[tiara099]

TYSM

[phuda]

Excellent