Personal messages such as condolence letters and congratulatory ...

[D2AR0N]

Personal messages such as condolence letters and congratulatory letters are never appropriate in the workplace.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is not one of the five goals when delivering bad news?
 
  A) Repair business relationships.
  B) Convey the bad news.
  C) Maintain as much goodwill as possible.
  D) Maintain a good image for the organization.
  E) Eliminate the need for future correspondence on the matter.

[meow1234]

Answer to Question 1

Answer: FALSE
Explanation: Condolence letters are brief personal messages written to comfort someone after the death of a loved one. You may have occasion to offer condolences to employees or other business associates (when the person has lost a family member) or to the family of an employee or business associate (when that person has died). One prime opportunity for sending goodwill messages is to congratulate individuals or companies for significant business achievementsperhaps for being promoted or for attaining product sales milestones.

Answer to Question 2

Answer: A
Explanation: A) When you need to deliver bad news, you have five goals: (1) to convey the bad news, (2) to gain acceptance for it, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.