When dealing with disappointing information, it is best to be ...

[nummyann]

When dealing with disappointing information, it is best to be blunt.
 
  Indicate whether the statement is true or false.

Question 2

The best way to start an opening is to determine the single most important thing to say.
 
  Indicate whether the statement is true or false.

[Bsand8]

Answer to Question 1

Answer: FALSE
Explanation: If your routine message is mixed and must convey mildly disappointing information, put the negative portion of your message into as favorable a context as possible. If the news will come as a shock to the audience, use an indirect format.

Answer to Question 2

Answer: TRUE
Explanation: The best way to write a clear opening is to have a clear idea of what you want to say. Before you begin, ask yourself, What is the single most important message I have for the audience?