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Author Question: Asking for a claim is the same as asking for a settlement to a problem. Indicate whether the ... (Read 111 times)

HCHenry

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on: Jun 23, 2018
Asking for a claim is the same as asking for a settlement to a problem.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is a guideline for making effective claims or requesting adjustments?
 
  A) Always close with a sincere apology for the inconvenience caused.
  B) Clearly convey your anger and frustration through your message.
  C) Avoid giving a detailed explanation of your claim in the message.
  D) Be prepared to back up your claim with relevant documents.
  E) Warn the reader of the consequences of non-compliance.


enass

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are.

Answer to Question 2

Answer: D
Explanation: D) When sending messages making claims or requesting adjustments, be prepared to back up your claim with invoices, sales receipts, canceled checks, dated correspondence, and any other relevant documents. Send copies and keep the originals for your files.


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