Author Question: When making a claim to a company, what is the purpose of the message? A) To ask for a settlement ... (Read 78 times)

Jkov05

  • Hero Member
  • *****
  • Posts: 556
When making a claim to a company, what is the purpose of the message?
 
  A) To ask for a settlement of the claim
  B) To write a formal complaint
  C) To suggest how a product or service could be improved
  D) To provide a goodwill gesture, allowing the company to improve the product
  E) To ask for a resolution to a problem before further steps are required

Question 2

Which of the following is a key point when providing sources for recommendations?
 
  A) The indirect approach for requests should be used.
  B) Avoid stating why the recommendation is required.
  C) Always ask permission before using someone as a reference.
  D) Always offer to pay the person for their time in writing the reference.
  E) Avoid pressuring the receiver by mentioning a deadline.



tuate

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: A
Explanation: A) If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.

Answer to Question 2

Answer: C
Explanation: C) Before you volunteer someone's name as a reference, ask permission to do so. Some people don't want you to use their names, perhaps because they don't know enough about you to feel comfortable writing a letter or because they or their employers have a policy of not providing recommendations.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

For a complete list of videos, visit our video library