When making a claim to a company, what is the purpose of the ...

[Jkov05]

When making a claim to a company, what is the purpose of the message?
 
  A) To ask for a settlement of the claim
  B) To write a formal complaint
  C) To suggest how a product or service could be improved
  D) To provide a goodwill gesture, allowing the company to improve the product
  E) To ask for a resolution to a problem before further steps are required

Question 2

Which of the following is a key point when providing sources for recommendations?
 
  A) The indirect approach for requests should be used.
  B) Avoid stating why the recommendation is required.
  C) Always ask permission before using someone as a reference.
  D) Always offer to pay the person for their time in writing the reference.
  E) Avoid pressuring the receiver by mentioning a deadline.

[tuate]

Answer to Question 1

Answer: A
Explanation: A) If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.

Answer to Question 2

Answer: C
Explanation: C) Before you volunteer someone's name as a reference, ask permission to do so. Some people don't want you to use their names, perhaps because they don't know enough about you to feel comfortable writing a letter or because they or their employers have a policy of not providing recommendations.