Author Question: When making a claim to a company, what is the purpose of the message? A) To ask for a settlement ... (Read 77 times)

Jkov05

  • Hero Member
  • *****
  • Posts: 556
When making a claim to a company, what is the purpose of the message?
 
  A) To ask for a settlement of the claim
  B) To write a formal complaint
  C) To suggest how a product or service could be improved
  D) To provide a goodwill gesture, allowing the company to improve the product
  E) To ask for a resolution to a problem before further steps are required

Question 2

Which of the following is a key point when providing sources for recommendations?
 
  A) The indirect approach for requests should be used.
  B) Avoid stating why the recommendation is required.
  C) Always ask permission before using someone as a reference.
  D) Always offer to pay the person for their time in writing the reference.
  E) Avoid pressuring the receiver by mentioning a deadline.



tuate

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: A
Explanation: A) If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.

Answer to Question 2

Answer: C
Explanation: C) Before you volunteer someone's name as a reference, ask permission to do so. Some people don't want you to use their names, perhaps because they don't know enough about you to feel comfortable writing a letter or because they or their employers have a policy of not providing recommendations.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

Intradermal injections are somewhat difficult to correctly administer because the skin layers are so thin that it is easy to accidentally punch through to the deeper subcutaneous layer.

Did you know?

More than 150,000 Americans killed by cardiovascular disease are younger than the age of 65 years.

Did you know?

Less than one of every three adults with high LDL cholesterol has the condition under control. Only 48.1% with the condition are being treated for it.

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

For a complete list of videos, visit our video library