How should a routine request begin? A) With a clear statement ...

[Chelseaamend]

How should a routine request begin?
 
  A) With a clear statement of request
  B) With a buffer that builds up to the main request
  C) With a justification for the request
  D) With an attention-getting statement, fact or question
  E) With the phrase thank you or similar words of appreciation

Question 2

What should be done when explaining and justifying the routine request in the body of the message?
 
  A) Address multiple topics in one question.
  B) Offer apologies for the inconvenience.
  C) Put the most important question last.
  D) Offer incentive for the audience to comply.
  E) Break down complex requests into specific questions.

[leahchrapun]

Answer to Question 1

Answer: A
Explanation: A) Making requests is a routine part of business. In most cases, your audience will be prepared to comply. Therefore, using the direct approach, open with your main idea, which is a clear statement of your request. Use the body to give details and justify your request, then close by requesting specific action.

Answer to Question 2

Answer: E
Explanation: E) If you have an unusual or complex request, break it down into specific, individual questions so that the reader can address each one separately. This consideration not only shows respect for your audience's time but also gets you a more accurate answer in less time.

[Chelseaamend]

Gracias!

[ttt030911]

TYSM