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Author Question: Which of the following will best help a new employee establish credibility with customers? A) ... (Read 55 times)

yoroshambo

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  • Posts: 566
on: Jun 23, 2018
Which of the following will best help a new employee establish credibility with customers?
 
  A) Understanding the company's history
  B) Establishing qualifications and areas of expertise
  C) Being aware of communication skills
  D) Bragging about previous records and successes
  E) Using hyperbole when discussing past achievements

Question 2

Which of the following is true for employees who represent a company to stakeholders and other members of the public?
 
  A) Communication style should be relaxed.
  B) Communication style should be reflective of the person communicating.
  C) Communication should be scripted without deviation.
  D) Communication should be handled consistently regardless of audience.
  E) Communication should be based on predetermined guidelines set up by the organization.


Jsherida

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) Audiences need to know that you have whatever it takes to back up your message, whether it's education, professional certification, special training, past successes, or simply the fact that you've done your research.

Answer to Question 2

Answer: E
Explanation: E) Many organizations have specific communication guidelines that show everything from the correct use of the company name to preferred abbreviations and other grammatical details. Specifying a desired style of communication is more difficult, however.


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