When a listener molds a message to their own ideas, they are ...

[danielfitts88]

When a listener molds a message to their own ideas, they are using what type of skill?
 
  A) Selective listening
  B) Defensive listening
  C) Selective perception
  D) Passive listening
  E) Multitasking

Question 2

To improve listening skills, one should ________.
 
  A) Limit nonverbal feedback to the speaker
  B) Listen with the same style regardless of the situation
  C) Listen passively
  D) Limit note taking so as not to be distracted
  E) Mentally paraphrase key points

[vboyd24]

Answer to Question 1

Answer: C
Explanation: C) Selective perception leads listeners to mold messages to fit their own conceptual frameworks. Listeners sometimes make up their minds before fully hearing the speaker's message, or they engage in defensive listeningprotecting their egos by tuning out anything that doesn't confirm their beliefs or their view of themselves.

Answer to Question 2

Answer: E
Explanation: E) To be an effective listener, one should mentally paraphrase key points to maintain attention level and ensure comprehension. Note taking, passive listening, limited nonverbal feedback and listening with the same style regardless of the situation are hallmarks of ineffective listening.