Answer to Question 1
Answer: A
Explanation: A) A hypothesis is a potential explanation that needs to be tested. By subdividing a problem and forming hypotheses based on available evidence, you can tackle even the most complex situations.
Answer to Question 2
Answer: C
Explanation: C) Managers often ask for troubleshooting reports when they need to understand why something isn't working properly and what needs to be done to fix it. A variation, the failure analysis report, studies events that happened in the past, with the hope of learning how to avoid similar failures in the future.