When you need to maintain a close working relationship with ...

[Destiiny22]

When you need to maintain a close working relationship with someone to whom you are sending a negative message, you should generally
 
  A) assume they will handle the news professionally.
  B) analyze the situation carefully.
  C) have someone else deliver the message.
  D) combine the direct and indirect approaches.
  E) delay the message as long as possible.

Question 2

Consider the following statements. Which one of them is phrased in a negative way?
 
  A) Please clarify your request.
  B) Your copier will be repaired next week.
  C) Your payment is late.
  D) Thank you for sharing your concerns about your shopping experience.
  E) Please verify the enclosed statement and provide a correct copy.

[jessofishing]

Answer to Question 1

Answer: B
Explanation: B) To help decide which approach to take in any situation you encounter, ask yourself if you need to maintain a close working relationship with the reader. If so, the indirect approach lets you soften the blow of bad news and preserve a positive business relationship.

Answer to Question 2

Answer: C
Explanation: C) Your payment is late does not consider the situation from the recipient's point of view. Instead, it focuses on his/her failure, which is likely to alienate the recipient.