What three message points can you use to write most simple ...

[dejastew]

What three message points can you use to write most simple request messages?
 
  What will be an ideal response?

Question 2

When writing for a claim or adjustment, the opening should state the problem as well as
 
  A) who is at fault.
  B) competitive options.
  C) how the issue has affected the business relationship.
  D) model and serial number.
  E) your request.

[emilymalinowski12]

Answer to Question 1

Answer: Most simple requests can be handled with three message points: what you want to know or what you want your readers to do; why you're making the request (not required in all cases); and why it may be in your reader's best interest to help you (not applicable in all cases).

Answer to Question 2

Answer: E
Explanation: E) Open with a clear and calm statement of the problem along with your request. In the body, give a complete, specific explanation of the details. Provide any information the recipient needs to verify your complaint.

[dejastew]

Excellent

[bblaney]

Thanks for the timely response, appreciate it