Answer to Question 1
Answer: B
Explanation: B) In business communication, do your best to emphasize the positive. Knowing how to deliver unpleasant news in the most positive possible way can make the difference between failure and success in business.
Answer to Question 2
Answer: C
Explanation: C) Lacking all forms of nonverbal communication, written formats can be fraught with misunderstanding, especially when emotional issues are expressed. For that reason, exercise extra effort in being tactful when using written forms of communication.