To use electronic media as effectively as possible, A) use one ...

[Haya94]

To use electronic media as effectively as possible,
 
  A) use one message for multiple topics.
  B) use standard texting acronyms.
  C) assume the receiver can chat at any time.
  D) carefully word opinions to sound fact based and forceful.
  E) avoid reply all unless everyone can benefit from your reply.

Question 2

Because phone calls lack the visual richness of face-to-face conversations, you'll need to use ________ to convey confidence and professionalism.
 
  A) questions and social media
  B) smartphones and apps
  C) context and subject matter
  D) attitude and tone of voice
  E) facts and research

[potomatos]

Answer to Question 1

Answer: E
Explanation: E) If one or more recipients of an email message don't need the information in your reply, remove their addresses before you send.

Answer to Question 2

Answer: D
Explanation: D) Because phone calls lack the visual richness of face-to-face conversations, you have to rely on your attitude and tone of voice to convey confidence and professionalism.

[Haya94]

TYSM

[milbourne11]

Wow, this really help